Faq
Yes, please contact us by email in advance.
Yes, we offer free cancellation in case of rain.
Payment Methods Accepted:
Credit / Debit Cards (Visa, MasterCard, JCB, AMEX)
Mobile Payments (e.g., PayPay, other QR code payments)
Cash (Japanese Yen)
All payments are made in-store.
Yes, we do.
Rental Guidelines & Information
To rent a bicycle, please bring a valid photo ID (such as a driver’s license, student ID, or passport). We will make a copy of your ID at the time of rental.
Reservations can be made through our website booking form or via the chat tools available on our homepage. During busy travel seasons, we recommend booking in advance. No deposit is required to reserve.
If you need to cancel your reservation, please contact us via email or chat before noon on the day of your booking. There is no cancellation fee.
Our shop is open from 9:00 AM to 4:00 PM. If you need to use a bicycle before 9:00 AM, please contact us in advance by email or chat.
Please return your rental bicycle by 4:00 PM on the same day. For self-service returns, the latest return time is 11:00 AM on the day after your rental. Details on self-service returns can be found here.
We are open year-round with no fixed holidays. However, we may be closed in case of rain or extreme weather. Any updates will be posted on our official social media accounts.
No deposit is required to rent a bicycle. We offer free luggage storage at the front desk. Please keep valuables with you.
Don’t worry if you’re not familiar with Kyoto’s streets. The city has a grid-like layout with clearly marked street names, making navigation easy. We offer free maps—just ask our staff if you need one.
Many tourist sites in Kyoto have dedicated bicycle parking, but not all do. If your destination does not have a bicycle parking area, please use a nearby paid parking lot. Please do not park bicycles on the street or in prohibited areas.
Electric assist bicycles require no driver’s license. They provide power assistance while you pedal, making hills, long distances, or carrying a child seat much easier and more comfortable. The motor assists your pedaling but does not increase your speed. If the battery runs out, you can continue riding as a normal bicycle. Depending on the model, mode, and road conditions, the range is about 20–60 km per charge. For most users, this is more than enough for a full day of sightseeing.
Enjoy easy, effortless riding—no need to worry about hills or long distances. Electric bikes are suitable for everyone, environmentally friendly, and the best way to experience Kyoto at your own pace.
Privacy Policy
When you visit our website, we may collect and summarize non-personal information such as your IP address, operating system, and browser software. This information will only be used to optimize the website and improve management and services.
When you register as a member, make an online reservation, fill out a form, place an order, or apply for services on our website, and with your consent, we may ask you to provide personal information such as your name, gender, date of birth, passport information (or ID number), phone number, mailing address, and email address.
In certain cases, we may require you to upload a copy of your passport, contact details, or other identity verification information in order to complete rental procedures or related services.
Unless we have obtained your prior consent or disclosure is required by law or regulations, this website will not disclose your personal information to any third party.
We will strictly manage and protect the data you provide to prevent loss, theft, or alteration.
When necessary, we may appoint authorized technical personnel to classify and manage collected personal information for operational purposes, without further notice.
You have the right to access, modify, and delete your personal information at any time.
This website may disclose your personal information under the following circumstances:
- With your prior authorization;
- When required by applicable laws, regulations, or government authorities;
- When necessary to protect public safety or legal rights.